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Last update: February 19, 2025

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1. Introduction

1.1 Zone Énergie is committed to protecting the privacy of visitors to its website, users of its mobile application and online portals. This policy describes how Zone Énergie handles your personal information.

1.2 By using Zone Énergie's mobile application, websites or user portals, you consent to the collection, use and disclosure of your personal information in accordance with this policy. You also consent to the use of cookies and the collection of location data.

2. Compliance with Quebec and Canadian laws

Zone Énergie is committed to meeting the requirements of the Law 25 (Quebec Act respecting the protection of personal information in the private sector) and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. These laws establish the following principles:

1. Liability Appointment of a Privacy Officer, whose contact details will be published on the website.
2. Determining the purpose Identifying the purposes for which personal information is collected.
3. Consent Obtaining explicit and informed consent before collecting and using data.
4. Limitation of collection Reducing data collection to the strict minimum.
5. Restrictions on use and storage : Storage and use of data only for the intended purpose, with a limited retention period.
6. Accuracy Keeping data accurate and up-to-date.
7. Security Protection of information against unauthorized access.
8. Transparency Clear communication of privacy practices.
9. Access to information Right to access and correct personal data.
10. Incident management : Setting up a register of confidentiality incidents and notifying the relevant authorities in the event of a risk of serious harm.

More information is available on the Office of the Privacy Commissioner of Canada and Commission d'accès à l'information du Québec.

3. Collection of personal information

3.1 Zone Énergie may collect the following personal information:

• Information about your device and navigation (IP address, geographical location, browser type, operating system, duration of visits, pages viewed, etc.).
• Information provided when registering for our site, user portal or mobile application (e-mail address, telephone number, contact information, etc.).
• Profile information (name, profile photo, gender, date of birth, vehicle information and employment, if applicable).
• Information on services used, such as electric vehicle recharging (frequency, duration, location of recharging sessions, etc.).
• Information on transactions and purchases made via our platforms (contact details, transaction details, excluding full bank details).
• Content published on our website or applications (usernames, profile photos, publications, etc.).
• Communications sent to Zone Énergie, including message content and metadata.
• Any other personal information you choose to share with us.

3.2 If you provide us with personal information about a third party, you must obtain their prior consent to the collection, use and disclosure of that data in accordance with this policy.

4. Use of personal information

4.1 Personal information collected by Zone Énergie is used for :

• Administer our website, user portals and mobile application.
• Personalize the user experience.
• Allow you to use our services.
• Supply purchased products and services.
• Manage billing and payment.
• Send notifications, commercial communications and newsletters (if requested).
• Respond to requests and complaints.
• Improve security and prevent fraud.
• Planning, deployment and installation of new charging stations.
• Detect and prevent cybersecurity threats.
• Authenticate your identity and verify your compliance with our services.

4.2 Transfer of data outside Québec: If personal information is transferred outside Québec, Zone Énergie will carry out an appropriate verification. Privacy Impact Assessment (PIA)in accordance with Law 25.

4.3 Management of confidentiality incidents: In the event of a confidentiality incident presenting a risk of serious prejudice, Zone Énergie will notify the Commission d'accès à l'information du Québec (CAI) and will hold a incident registeravailable on request.

4.4 We do not share your personal information with third parties for marketing purposes without your explicit consent.

4.5 Financial transactions are handled by our payment service provider. We only share your information for payment processing and dispute management purposes.

5. Data security and retention

5.1 We take reasonable steps to protect your information from loss, misuse and unauthorized access.

5.2 All financial transactions are encrypted.

5.3 You are responsible for maintaining the confidentiality of your password.

5.4 Personal information is retained only as long as necessary for the purposes for which it was collected, in accordance with legal requirements.

6. Your rights

6.1 You may request :

• Access to your personal information.
• Correction of inaccurate data.
• The deletion of your information (subject to legal exceptions).
• Withdrawal of your consent to the use of your information for marketing purposes.

7. Changes to this policy

7.1 Zone Énergie may update this policy and notify users by e-mail or on our website.

8. Contact

If you have any questions about this policy, please contact us:

• By mail: Zone Énergie, 186 rue de Normandie, Boucherville, Québec, Canada
• By e-mail: legal@zoneenergie.ca

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We have updated this policy to comply with the current Law 25 du Québec and LPRPDE of Canada. Please check this page regularly for updates.

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