Terminal type Power Rate (CAD) Level 1 and 2 (AC) 7.2 kW to 22 kW 1.50 $/hour High-speed DC (BRCC) 50 kW to 200 kW 0.45 $/minute Ultra-fast DC 350 kW to 640 kW 0.60 $/minute

Occupancy charge after full recharge 0.10 $/minute after 10 minutes of inactive parking. Late booking cancellation 2.50 $ if reservation not honored. Priority reloading (premium subscribers):Access to dedicated terminals with reduced charges during peak hours.

FAQ - Zone Energy

Frequently asked questions

General

Compatibility

Our networks

Optimization

Technical support

Rates

General information on Zone Energy chargers

How do Zone Énergie terminals work?

Select a terminal via the app or on site.
Connect your vehicle with a compatible connector.
Start charging via the app, RFID card or QR code.
Follow your progress in real time via the app.
Receive notification when recharging is complete.
Unplug your vehicle and release the terminal.

Where are the Zone Énergie terminals located?

Kiosks available in many regions of Quebec and Canada.
Application and website displaying their location, power and pricing in real time.

What types of charging stations are available?

AC Level 1 and 2 (7.2 kW to 22 kW) - Extended charging, ideal for home, business and public areas.
High-speed DC (BRCC) (50 kW to 200 kW) - Recharge in less than an hour, mainly on freeways.
Ultra-fast DC (350 kW to 640 kW) - Recharge in minutes for compatible vehicles.

Compatibility and terminal management

Terminal compatibility with OCPP

Full protocol interoperability OCPP (Open Charge Point Protocol).
Secure, centralized terminal management.
Compatibility with several hardware manufacturers.
Software updates and remote diagnostics.
Integration with partner networks and energy management.

Zone Énergie-compatible terminals

ABB
BTCPower
ChargePoint
EVoCharge
EVBox
FLO
Kempower
Schneider Electric
Siemens
Tritium
Blink Charging
Enel X (JuiceBox)
Webasto
Leviton
Bosch EV Solutions
Phihong
EVSE LLC
Delta Electronics
Greenlots (Shell Recharge)
Altar
LG Energy Solution

Which vehicles are compatible with Zone Énergie charging stations?

J1772(Type 1 - AC level 2)
CCS Combo (CCS1 - DC fast and ultra-fast)
CHAdeMO(DC fast - limited to certain terminals)
Tesla(via adapter J1772 or CCS1)

Networks charging network partners

Which charging networks are Zone Énergie's partners?

Electrify America / Electrify Canada Fast charging on several highway corridors in North America.
Shell Recharge (Hubject) International roaming via several partner networks.
EVgo Fast charging in major U.S. cities.
Circuit Électrique (Hydro-Québec) : First public network in Quebec with AC and DC terminals.
FLO Public and private terminals in Canada.
Blink Charging Presence in the United States, Canada and Europe.
Greenlots (Shell Recharge) : Extensive network in North America.
Volta Free refill financed by advertising.
IONITY (Europe) High-power terminals on major European routes.
Allego (Europe) : High-speed and ultra-high-speed terminals in Europe.
BlueOval™ Ford Charge Network Simplified access to compatible Ford EV charging stations.
Mercedes me Charge Direct access to Zone Énergie terminals via a Mercedes me account.

✅ Hassle-free recharging via the app, with no need for multiple accounts.

Optimized charging and energy management

What are SSEs good for?

Energy Storage Systems (ESS) help to:�

Optimizing energy consumption.
Stabilizing the power grid.
Reducing peak demand.

How do Zone Énergie charging stations help you manage your recharging?

- Dynamic load balancing for improved energy distribution.
- Integration of V2G (Vehicle-to-Grid) allowing users to resell their stored energy.
- Advanced management to reduce pressure on the power grid and integrate renewable energies.

Interoperability and connectivity

Complete terminal integration with OCPP via API.
Full compatibility with energy management platforms.
Remote monitoring and adjustment for optimum performance.

Service 24/7 customer service

24/7 technical support

Real-time support for any disruptions or technical problems.
Support for Zone Énergie terminal users.

How do I contact Zone Énergie customer service?

- Via the Integrated live chat.
- By phone Number displayed on terminals.
- By e-mail Contact form on the Zone Énergie website.

Energy Zone Tariff Schedule

Refill pricing

Terminal type	Power	Rate (CAD)
Level 1 and 2 (AC)	7.2 kW to 22 kW	1.50 $/hour
High-speed DC (BRCC)	50 kW to 200 kW	0.45 $/minute
Ultra-fast DC	350 kW to 640 kW	0.60 $/minute

Additional fees

Occupancy charge after full recharge 0.10 $/minute after 10 minutes of inactive parking.
Late booking cancellation 2.50 $ if reservation not honored.
Priority reloading (premium subscribers) : Access to dedicated terminals with reduced charges during peak hours.